Refund Policy

Welcome to LETRAINTRAIN's Refund Policy page. We are committed to providing our customers with the best shopping experience possible. This policy outlines the conditions under which refunds can be issued for purchases made on our website.

Eligibility for Refunds

To be eligible for a refund, please ensure that:

• The item was purchased from LETRAINTRAIN.
• The item is returned within 30 days of purchase.
• The item is in its original condition and packaging.
• You have a valid proof of purchase (e.g., receipt or order confirmation).

Non-Refundable Items

Certain items are non-refundable. These include:

• Gift cards.
• Items purchased on sale or with a discount.
• Personalized or custom-made products.

How to Request a Refund

1. Contact our Customer Support team by email at [email protected] or by phone at (555) 010-1234.
2. Provide your order number and a brief explanation of the reason for the refund request.
3. Once your request is received and reviewed, we will notify you of the approval or rejection of your refund.

Processing Your Refund

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.

Exchanges

If you received a defective or damaged item, we offer an exchange for the same item. To initiate an exchange, please contact us at [email protected] within 7 days of receipt.

Need Help?

For any further questions or assistance regarding our refund policy, please do not hesitate to reach out to our friendly customer support team. We are here to help!

Thank you for shopping with LETRAINTRAIN!